Customer Feedback Form

Step 1 of 5 – Welcome to our Customer Satisfaction Survey

Welcome to our Customer Satisfaction Survey

Dear Customer,

Your feedback is crucial for us!

Providing excellent customer service is a top priority of HTCert. We aim to continuously improve our services. Therefore your valuable input will assist us in evaluating our current performance and identifying areas for improvement.

We would highly appreciate if you could invest 5 minutes of your time to complete this survey.

Your answers will be treated confidentially and will solely be used for the research carried out by HTCert.

Thank you for taking the time to participate in this survey.

	Very unsatisfied	Unsatisfied	Neutral	Satisfied	Very satisfied
Accessibility and politeness of personnel
Understanding your needs and ability to answer your questions
Waiting time until receiving our quotation
Quality and clarity of the offer
What is your overall evaluation of the Quotation Process?

	Very unsatisfied	Unsatisfied	Neutral	Satisfied	Very satisfied
Accessibility and politeness of personnel
Understanding your needs and ability to answer your questions
Flexibility in the scheduling of the services
Delivery time of the services
What is your overall evaluation of the Project Planning Process?

	Very unsatisfied	Unsatisfied	Neutral	Satisfied	Very satisfied
Accessibility and politeness of project manager and back-office personnel
Politeness of assessment personnel
Experience and expertise of assessment personnel
Communication with assessment personnel (ability to answer your questions, explanation of findings, clarity of the reports)
What is your overall evaluation of the Assessment Process?