HTCert defines clearly all conditions, rights and duties, as well as the operating processes for the assessment and certification of Quality Management Systems according to European and International Standards (EN ISO 9001, EN ISO 13485, EN 15224, etc.).

A relevant document contains information on certificate maintenance, withdrawal or cancellation as well as handling of complaints, appeals and disputes.

Terms and conditions presented in this document govern the relation between HTCert and its clients and are applicable to all, unless exceptions are specifically agreed upon between the parties. In any case, exceptions cannot in any way concern the conformity assessment procedures according to which HTCert is required to operate.